Privacy Policy
Last Updated: January 2026
At thurelavion, we're serious about protecting your personal information. This policy explains what we collect, how we use it, and what rights you have. We operate under Australian privacy laws, specifically the Privacy Act 1988 and the Australian Privacy Principles (APPs). If you're reading this, you probably care about your data—and so do we.
1. Information We Collect
We collect different types of information depending on how you interact with our services. Some of it you give us directly, and some we collect automatically when you use our platform.
Personal Information You Provide
- Your name, email address, and phone number when you create an account
- Contact details including your postal address
- Financial information related to your learning program payments
- Communication preferences and feedback you share with us
- Any other information you choose to provide through forms or support channels
Information We Collect Automatically
- Device information (type, operating system, browser)
- IP address and general location data
- Pages you visit and how you navigate our site
- Time and date of your visits
- Referral sources (where you came from to reach us)
| Data Category | Examples | Collection Method |
|---|---|---|
| Account Information | Name, email, password | Direct submission via registration forms |
| Contact Details | Phone number, mailing address | User profile and inquiry forms |
| Payment Information | Billing details, transaction history | Secure payment processing system |
| Usage Data | Pages viewed, session duration | Automated tracking tools |
| Technical Data | Browser type, device ID | Server logs and cookies |
2. How We Use Your Information
We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing and improving our educational services.
- Delivering our learning programs and educational content to you
- Processing your enrollment and managing your account
- Communicating with you about programs, updates, and support
- Improving our website and educational offerings based on usage patterns
- Meeting legal and regulatory requirements under Australian law
- Protecting against fraud and unauthorized access
- Sending relevant information about new programs (you can opt out anytime)
Marketing Communications
We'll occasionally send you information about programs or updates we think might interest you. You can unsubscribe from these messages at any time using the link in every email. We'll still need to send you essential account-related messages, though.
3. Your Rights Under Australian Law
The Australian Privacy Principles give you specific rights about your personal information. Here's what you can do:
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide it within 30 days in most cases.
Correct Information
If something we have is wrong or outdated, let us know and we'll fix it. You can update most details yourself through your account.
Delete Your Data
You can ask us to delete your personal information, subject to legal requirements we might have for record-keeping.
Restrict Processing
You can ask us to limit how we use your information in certain situations, like if you're disputing its accuracy.
Object to Use
You can object to how we're using your data, particularly for marketing purposes.
File a Complaint
If you're unhappy with how we've handled your information, you can complain to us or to the Office of the Australian Information Commissioner.
4. Data Storage and Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our servers are located in Australia, and we use industry-standard security measures.
Security Measures
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your information
- Secure payment processing through verified third-party providers
- Regular backups to prevent data loss
That said, no system is completely secure. We do our best, but we can't guarantee absolute security. If you notice anything suspicious with your account, contact us immediately.
How Long We Keep Your Data
We keep your information for as long as you have an active account with us. After you close your account, we'll retain certain information for up to seven years to comply with Australian tax and business record requirements. Some anonymous usage data might be kept longer for statistical purposes.
5. Sharing Your Information
We don't sell your personal information to anyone. Period. But we do share it with certain third parties to provide our services.
| Recipient Type | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Processing enrollment fees | Billing details, transaction information |
| Email Service Providers | Sending program updates and communications | Email address, name, communication preferences |
| Cloud Service Providers | Hosting and data storage | Account information, usage data |
| Analytics Services | Understanding site usage and improvements | Anonymized usage patterns, device information |
| Legal Authorities | Compliance with legal obligations | Any information required by law |
All third parties we work with are required to protect your information and use it only for the purposes we specify. We have agreements in place to make sure they comply with Australian privacy standards.
6. International Data Transfers
Your information is primarily stored on servers located in Australia. Occasionally, some of our service providers might process data in other countries. When this happens, we ensure they meet Australian privacy standards or have equivalent protections in place.
If we transfer your data overseas, we'll only do so with providers in countries recognized as having adequate privacy protections, or we'll put additional safeguards in place.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to make our website work properly and to understand how people use it. Cookies are small files stored on your device that help us remember your preferences.
Types of Cookies We Use
- Essential cookies that make the site function (you can't opt out of these)
- Performance cookies that help us understand how the site is used
- Functionality cookies that remember your preferences
- Analytics cookies that provide usage statistics
You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how our website works for you.
8. Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our programs, please have a parent or guardian contact us.
If we discover we've accidentally collected information from a minor without proper consent, we'll delete it promptly.
9. Changes to This Policy
We'll update this policy from time to time as our services evolve or laws change. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically to stay informed about how we're protecting your information.
10. Third-Party Links
Our website might contain links to other sites we don't control. This privacy policy only applies to thurelavion. When you click on third-party links, you're subject to their privacy policies—not ours. We recommend reading their policies before sharing any personal information.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your information, we're here to help. You can reach us at:
Address: Coolangatta Tweed Heads Golf Club, Soorley St, Tweed Heads South NSW 2486, Australia
Phone: +61 8 8381 9385
Email: info@thurelavion.com
We'll respond to privacy-related inquiries within 30 days. For complaints about how we've handled your personal information, you can also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.